Minute Menu WebKids Login Help

How would you describe your problem?

I can't remember my login name/password?
When I hit [Submit] to login, I get an error saying "Incorrect login or password".
When I hit [Submit] to login, nothing happens -- it remains at the login screen.
After I login, I can't get passed "Loading WebKids" - it gives me an error.
I have a pop-up blocker problem.
I have a problem, but none of the above seem to describe my problem.
I'd like to contact customer support.

I can't remember my login name/password?

To login to WebKids, you must use the login name and password given to you by your Sponsor (or the field representative that comes to visit you in your home). The login id will always be 9 digits long, and is all numbers. The password can be any length. If you don't know what this login name and password is, you must contact your Sponsor (or your field rep) to obtain that information.

When I hit [Submit] to login, I get an error saying "Incorrect login or password".

If you get a message indicating that your login name and/or password is invalid, try it again a few times. Be sure to check the case of any letters in your password -- if your password has all lower case letters, make sure that CAPS LOCK is not on. Also, be sure to note the difference between the lower case letter L ("l") and the number one ("1"). It's very easy to confuse the two, so if think your password has the number in it, try the letter (and vice versa). The same goes for the upper case letter o ("O") and the number zero ("0").

Do you access the Minute Menu login page directly, via an option in your Favorites menu? If so, try first going to www.minutemenu.com, click on Current Providers, and then type your password. This may work in some cases.

If you've tried your password several times, and are sure you haven't mistyped it, you may have been given an incorrect login name and/or password by your Sponsor (or the field representative that comes to visit you in your home). So call your Sponsor (or your field rep) to get the correct information.

When I hit [Submit] to login, nothing happens -- it remains at the login screen.

The technology employed on the Internet gets more complicated each day, as new web sites employ new tools to make it easier and faster for you to surf the web. Most web sites employ a tool called "cookies" to keep track of you from page to page, so you can log in only once and then access any number of other web pages. WebKids uses these "cookies" to keep track of you while you remain logged into the WebKids system.

But your Internet Explorer web browser is highly configurable. You can specifically modify your security settings and/or privacy settings to prevent web sites from giving you "cookies", if (for example) you don't want them to keep any data on you. WebKids must be able to keep track of your food program information, so "cookies" are an absolute requirement for WebKids to function. So if you do disable or highly restrict the use of cookies in your Internet Explorer web browser, you may not be able to login to WebKids. If this is causing you problems when logging into WebKids, you will notice this specific behavior:

You visit the login page for WebKids
You type your login name and password
When you click [Submit], the page will submit, but will then re-load with the login name and password blank, as if nothing has happened.

If this is the case when you try to login to WebKids, you can try one of two options to solve your problem:

2. Attempt to fix Internet Explorer Privacy Settings. Follow these steps:

Be sure you aren't logged into WebKids. Internet Explorer must be open
In the menu at the top of your screen, choose Tools >> Internet Options
This will open a window with a series of tabs across the screen, one of which is labeled "Privacy". Click on the Privacy tab.
In the bottom half of that window, you'll see an [Edit] button. Click [Edit].
On this page, you will be able to supply the Address of Web Site. Type minutemenu.com in the white box and click the [Allow] button. Once you click the [Allow] button, you'll see "minutemenu.com" appear in the larger Managed Web sites box on the bottom of that window.
Click the [OK] button on the bottom of the screen to close that window.
Click [Apply] then click [OK] to save these changes.
Close Internet Explorer.
You should be able to login now. Go to www.minutemenu.com and try to login again.

After I login, I can't get passed "Loading WebKids" - it gives me an error.

Minute Menu WebKids requires the use of Internet Explorer version 6.0 or greater, properly configured, with Javascript enabled.
When you login, WebKids will check your computer and your web browser to ensure your system meets these minimum requirements. So immediately after you login, you'll see a page that performs those checks, and if the checks are successful, the WebKids Main Menu will be loaded. If your computer does not pass those checks, you will be presented with an error when WebKids attempts to load. There are several different circumstances that could generate this error, and depending upon the specific error you get, you should be given instructions on that page to resolve the problem. Regardless, the following is a list of possible situations:

Possibility #1: You've installed a pop-up blocker - "Pop-up blockers" are a type of software designed to prevent pop-up windows from appearing and interfering with you while you surf the web. They can tremendously improve your Internet experience on most web sites. Unfortunately, these pop-up blockers can cause problems with Minute Menu WebKids. Click here for more information.

Possibility #2: You're not using Internet Explorer - You are not using Internet Explorer to browse the web. Perhaps you are using Netscape, or a custom browser provided by your Internet Service Provider (such as AOL, SBC, MSN, etc). If this is the case: you must close your current browser and instead use Internet Explorer. To do this:
1. Click on your Start menu, in the bottom left hand corner of your screen.
2. Move your mouse over Programs to expand a list of program choices.
3. Find Internet Explorer (with the logo), and click it.
4. Login to www.minutemenu.com from here

Possibility #3: Your Internet Explorer is out of date - You are using Internet Explorer, but the version is older than version 6.0. How can you tell if this is the case? Along the top of the current window, you will see a gray menu bar with options labeled along the lines of: "File Edit View Favorites Tools Help". Click Help >> About Internet Explorer. If you see a version less than 6.0, then you must upgrade Internet Explorer (which can be done for free). If this is the case: visit Microsoft's Windows Update web site and follow the instructions on screen to apply the latest version of Internet Explorer (which is version 6.1 as of April 2004).

Possibility #4: Javascript is disabled - You are using Internet Explorer version 6.0 or greater, but you have disabled Javascript. Javascript is a set of tools embedded in Internet Explorer that are required by WebKids. Your browser security settings control whether Javascript is enabled or disabled. You can edit your browser security settings to disable Javascript, and as a result, WebKids will not function (you will not be able to get past this Script Failure message). If this is the case:
1. Be sure you aren't logged into WebKids. Internet Explorer must be open.
2. Across the top of your Internet Explorer window, you should see a gray menu bar with choices like "File Edit View Favorites Tools Help". Go to Tools, then choose Internet Options.
3. This will open a window with a series of tabs across the screen, one of which is labeled "Security". Click on the Security tab.
4. In the bottom half of that window, you’ll see a box labeled "Security level for this zone" Within that box, first click the [Default Level] button (if it is enabled). Then on the sliding bar on the left hand side of the box, adjust the bar until it is at the Medium security level.
5. Click [Apply] then click [OK] to save these changes.
6. Close Internet Explorer.
Now open Internet Explorer again, visit www.minutemenu.com, and try to login again.

Possibility #5: You're using a customized version of Internet Explorer - Minute Menu WebKids requires that you use Microsoft Internet Explorer version 6.0 or greater. Some Internet Service Providers (ISPs) such as AOL, SBC Yahoo, Wal-Mart, AT&T Worldnet, and others, provide you with a customized version of Internet Explorer. These customized versions of Internet Explorer frequently alter the core functionality Microsoft has programmed into Internet Explorer, and as such, these customized browsers can cause problems when you attempt to use Minute Menu WebKids (which has been written exclusively for Microsoft Internet Explorer).

The easiest way to determine whether you are using a customized version of Internet Explorer is to look at the blue title bar at the very top of this page. It should read: "WebKids Login Help - Microsoft Internet Explorer". If you see anything else in the title, like "WebKids Login Help - Microsoft Internet Explorer provided by AT&T Worldnet", then you are using a custom browser, and this is probably causing the error you are experiencing.

In some cases, the customized version of Internet Explorer is supplied as it's own, separate program. So, when you browse the Internet, you can either (A) login using the un-customized version of Internet Explorer or (B) login with the web browser supplied by your ISP -- like running AOL, or SBC Yahoo. If this is the case for you, then you can typically solve your problem by using Internet Explorer by itself. To do this:
1. Click on your Start menu, in the bottom left hand corner of your screen.
2. Move your mouse over Programs to expand a list of program choices.
3. Find Internet Explorer (with the logo), and click it.
4. Login to www.minutemenu.com from here
However, in some cases, your Internet Service Provider will actually modify the core Internet Explorer browser by itself. If this is the case, there is no separate program, there is only the modified Internet Explorer; so you will have to remove the customized portions of your browser. If this is the case, you will need to contact your Internet Service Provider and tell them that you need to remove the co-branded functionality from Internet Explorer, so it runs by itself. If you happen to use AT&T Worldnet, they have posted a web page in their on-line help section to help you remove the co-branded AT&T Worldnet functionality from your Internet Explorer browser --
click here to see that information now.

Also, as a general rule, you should ensure that your computer and your Internet Explorer web browser have received all the latest updates from Microsoft. Visit Microsoft's Windows Update web site and follow the instructions on screen to apply the latest critical updates for Windows and Internet Explorer.