Meet Our Team

Your Minute Menu team includes experts on the Food Program, child care, software, networking, and more. Let us worry about the technology, so you can worry about more important things -- like making sure children are fed the best meals possible.

Technical Support Team

Jenny Boston – Support Team Leader. Our customer support supervisor works tirelessly to ensure that every customer need is addressed. She comes to us from Deloitte, where she oversaw an accounting system used by thousands of companies, and we’re lucky to have her expertise.

Betty Gardner – Senior Support Specialist and HX Lead Tester. Betty comes to us from a Sponsoring agency in Wyoming, and before that she was a family child care provider. Her knowledge of the operating issues Sponsors face, combined with the cheeriest disposition any of us have ever seen, make her a great resource for our clients.

Richard Ivory – Support Specialist. Richard started his career as a mainframe programmer and switched over to technical support as more companies started developing applications for microcomputers. He has many years of technical support experience working with several software companies and in several different industries. No matter the support situation, Richard consistently offers calm and thoughtful assistance to customers.

Christopher Ricci – Support Specialist. He’s a newly relocated Texan resident, originally from New Jersey, and brings to Minute Menu over 10 years of experience in IT and support and a great sense of humor. He is dedicated and committed to providing the best support our customers need and will work endlessly to provide a resolution to your issue.

Isaac Undlin – Provider Support Specialist. Any family child care providers that run into troubles or who just have some questions to ask about Minute Menu Kids turn to Isaac for help. He fields an extremely wide range of questions, ranging from the technical to the practical. He’s been answering questions from child care providers for years, and helps a huge number of providers get exactly what they need, every day.

Jason Weiner – Support Specialist. Jason is the newst member of our team, and primarily supports the Minute Menu CX product. He’s got 10 years of experience in customer support, including most recently working for a small software company supporting veterinarian offices. Jason assures us that he’s really very boring.

Operations Support Team

Mike Brayer – CX Business Analyst. Mike has over 14 years’ experience as a BA/Technical Writer, creating designs and documentation for large and small software companies serving the Finance, Healthcare, Hospitality, Insurance, Military Logistics, and RFID manufacturing industries. Mike’s main focus at Minute Menu is taking customer requests for CX and turning them into software designs that enhance the total Minute Menu experience.

Chris Clark – Director of Sales, Marketing, Training and Implementation. Chris travels across the country to train Sponsors and Providers on everything they need to succeed in the CACFP with Minute Menu. Before joining Minute Menu, she worked as a CACFP coordinator with agencies in California, and also helped design a CACFP management system used by several agencies in California prior to Minute Menu.

Wendy Clark – Graphic Designer and Branding Jedi. Wendy brings solid experience in graphic design and printing as well as experience working with other proprietary software companies to her work at Minute Menu. She's working hard to transform and update our image in print and online.

Melinda Clay – Executive Assistant/HR Contact. Melinda joins us with her BBA in Business and a 17 year background in executive level administrative support for large and small companies. She gladly takes leadership in handling the small details. She has an outgoing personality and is very enthusiastic about taking on ad hoc projects that will help continue in the quest in making Minute Menu a great place to work!

Mia Cooper – Forms and Orders Specialist. Mia handles forms orders, manages our forms inventory, and manages all types of paper around our office. She also just generally keeps everyone in line. Mia started out as our Receptionist, and still helps answer and direct customer calls and questions.

Lori Johnson – Implementation Specialist. Lori and Dawn work together to get new clients started on Minute Menu. Lori brings 17 years of CACFP experience to the table--4 years as a licensed home childcare provider and 13 working with a sponsoring agency. In Lori’s own words, "I especially enjoy helping others and find my new position a perfect fit for me!"

Christine Lampson – Office Manager, Resident Spanish Linguist. If you ever have a question about a forms order, a food chart, or any billing issue, Christine will help you every step of the way. In addition, Christine helps us develop all of our Spanish language provider training materials, and has helped us developed a Spanish language version of our WebKids e-claiming system, and all the reports that go with it.

Samantha Marshall – Web Presence Manager. Samantha comes to Minute Menu from the publishing world, and has set her considerable talents to creating and managing the ChildCareInfo.com website. She has a real drive to understand and meet the informational needs of all stakeholders in the child care community--providers, parents, food program sponsors, advocates, etc.

Lynnette Nguyen – Minute Menu Kids Product Manager. Lynnette has 8 years of software development life cycle experience dealing with consumer-facing websites. She's lead development teams through critical projects and she thrives in a fast-paced environment. She's currently leading a rewrite and integration of the Kids products, which will standardize the provider experience, offer cross browser compatibility, and allow for new ways to meet family child care providers' business needs.

Dawn (Hamilton) Perez – Senior Implementation Specialist & Trainer. Each new Sponsor that starts on Minute Menu goes through quite a big change, and Dawn is there to help every step of the way. She has personally helped over 100 new agencies get started with Minute Menu, and previously worked with a Sponsoring agency in Austin, TX, so she knows exactly how to help Sponsors get what they need when they get started with Minute Menu.

Melissa Rodgers – Minute Menu CX Product Manager. Melissa comes to Minute Menu with over 10 years of experience managing software development. She’s lead successful product development teams as well as highly customized software implementation projects. She’s committed to ensuring the CX product continues to grow and remain a product that allows us to meet the needs of our clients.

Cindy Vian – Child Care Center Consultant. Cindy has 10 years of experience managing a large non-profit CACFP sponsorship, and over 14 additional years in early childhood care and education. She now advises Child Care Center Sponsors and Centers on using Minute Menu CX to meet their CACFP needs.

Development Team

Our developers work non–stop to make sure that your Minute Menu product works the way you need it to, and that any changes you request (or that become required because of state of federal regulatory action) are implemented. They're dedicated to your success. Our current team members include:

Eric Burcham – Eric started writing code for a living in 1993 at age 14 and loves it to this day. Eric has built and sold several small software companies, and is passionate about helping small companies grow. His pastimes have included motorcycle racing, playing saxophone in various small jazz ensembles, and competitive rock-climbing, among many others. Eric is currently focused on web 2.0 user interfaces, and especially enjoys finding clever solutions to programming challenges.

Roberto Carrillo Padron

Diane Davis – Diane has over 20 years of experience in programming and has been a part of the Minute Menu family since 1997. Her first assignment with the company was helping Tom Clark add the brand new tiering rules to the old Paradox program which was quite an endeavor! She is currently the developer of the HX Sponsor Solution program.

Dave Evans

Joe Hanish

Rick Hudson

Harry Weekly – Systems Administrator. Harry has extensive experience in the IT and customer support field and has worked for variety of companies, including CompUSA and GE. His breadth of technical knowledge and experience here at Minute Menu has allowed him to help sponsors work through a variety of complex support situations. When asked, he describes himself as "fun," "lovable," and "squeezable."

We periodically extend this team with additional developers for specific projects.

Administration

Natalie Clark – COO. Natalie has worked with Minute Menu since 1997, helping ensure the company stays around for the long term while continuing to be able to serve the Food Program -- a task that is not particularly easy, as we all know that administrative resources in the Food Program and child care in general are quite limited (and Minute Menu's fees are likewise very low). Natalie is in charge of the day-to-day operations of the company and financial management, as well as coordinating our Annual Minute Menu Boot Camp Training Conference.

Jeffrey Sullivan – CTO. Jeff has over 20 years of experience growing small- to mid-sized companies that fuel their success with innovative use of technology. He has an uncommon background that melds deep technical, creative, and business experience with the proven ability to execute at both the strategic and tactical levels. This breadth of background and flexibility of focus are vital to success in entrepreneurial and high-growth businesses. His past 10 years have been spent as a C-level executive in fast-growth
e-commerce companies in the real estate, financial services, and managed software industries. A common thread throughout his entire professional career has been the entrepreneurial spirit present in every role from freelancer to multi-billion-dollar mortgage corporation.

Tom Clark – Board Chairman, CEO. Tom co-founded the company in 1993, and oversees the company's direction. Like everyone here at Minute Menu, he's ready to roll up his sleeves to help our customers be as successful as possible. As such, he even works as an
on-site trainer, visiting Sponsors in person to help make sure that their staff are effectively trained and that they are able to use Minute Menu to boost their program integrity while reducing their operating costs.